Unable to Change Shooter/Open Previous Files in Pro

Primary Discipline
Small-bore Rifle
Joined
Mar 8, 2021
1 Posts
1 Helpful Votes
0 Best Q&A Answers
Hello,

There are two primary users of our MX-02. It was working fine until recently when we ran into an issue where we are no longer able to open any old files and we are unable to select a different shooter from the drop down menu.

When attempting to open the file or selecting a different shooter, we get the spinning wheel of death and have to restart the program.

We are running off of Windows 10, have uninstalled and reinstalled the Pro software and the firmware on the sensor is at 36.

Does anyone have any thoughts on how to fix the issue?

Thanks!
 
Your highest shooting achievement
Final at AirOShoot
Skill Level
Amateur/Hobby Shooter
Primary Discipline
Air Pistol
SCATT Experience
3 years
Joined
Mar 10, 2020
88 Posts
61 Helpful Votes
2 Best Q&A Answers
You can use the Expert software and import all the previous training sessions. When I've had trouble with a session in Pro it opened in Expert. The problem is that you can not export from Expert to Pro. Your sensor will also work with the expert software.
 
Last edited:

Peter

Administrator
Skill Level
Amateur/Hobby Shooter
Joined
Sep 9, 2019
490 Posts
363 Helpful Votes
6 Best Q&A Answers
we are no longer able to open any old files and we are unable to select a different shooter from the drop down menu.
When attempting to open the file or selecting a different shooter, we get the spinning wheel of death and have to restart the program. We are running off of Windows 10, have uninstalled and reinstalled the Pro software and the firmware on the sensor is at 36.
Please, re-install the program with this link and test it out
If the issues persist, we would need you to record a screencap video showing how this happens exactly so that I have some evidence to forward to our devs.

Looking forward to hearing from you,
 
Top