Scatt USB not working - seen as Wireless by Windows 10

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Professional
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Air Pistol
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Over 10 years
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Mar 10, 2020
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Hi - Unpacked my USB Scatt after some time and installed Pro on a new(ish) laptop. Very familiar with IT & Scatt but could not get the system to work - does not pick up the barrel-mounted sensor (i.e. no trace) or dry fire. Problem seems to be that when I run Scatt Pro, the software only identifies a (non-existent) Wireless Scatt and is not picking up my wired USB connection. Have tried all the usual suspects, reinstalled software and drivers, tried manual driver installation, tried alternate laptop, etc. No joy - anyone else had this or have any thoughts?

Admins - is it possible to unbundle the drivers so I can only give Windows one option (the wired USB) for the driver? Assuming that this is the problem...

Thanks!
 
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Air Pistol
SCATT Experience
Less than 1 year
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Mar 24, 2020
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There is a hardware diagnostic tool on the Scatt,com download page. You can check whether the sensor is recognised. I had a similar issue. The sensor had a bad usb connection (bad cable) and was solved quickly with the help of Peter.
 

Peter

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Joined
Sep 9, 2019
309 Posts
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1 Best Q&A Answers
Hi - Unpacked my USB Scatt after some time and installed Pro on a new(ish) laptop. Very familiar with IT & Scatt but could not get the system to work - does not pick up the barrel-mounted sensor (i.e. no trace) or dry fire. Problem seems to be that when I run Scatt Pro, the software only identifies a (non-existent) Wireless Scatt and is not picking up my wired USB connection. Have tried all the usual suspects, reinstalled software and drivers, tried manual driver installation, tried alternate laptop, etc. No joy - anyone else had this or have any thoughts?

Admins - is it possible to unbundle the drivers so I can only give Windows one option (the wired USB) for the driver? Assuming that this is the problem...

Thanks!
Hello there,

1) First of all, we highly recommend updating your USB-drivers
Basically right-click everything under the USB section in your Device Manager and hit "Update"
1585047052892.png
2) Also, going through Windows updates would be a good idea if you got some available but not intalled yet
3) If the issue is still there it would make sense to try changing the USB-port and - as ReneW mentioned above - utilize our diagnostic tool - here's a direct download link for your convenience

You basically close all programs (SCATT Pro in particular, as both programs will interfere with one another otherwise), boot the freshly downloaded software and connect your whole kit - if there are no issues, all three components (the sensor, control unit and the target) shall show up. Feel free to reply here with a screenshot if you'd like to double-check what you see just in case ;)

IF your optical sensor doesn't show up in the program's window, it's most likely due to a faulty cable - we'll be happy to swap it for free through one of our dealers - just make sure that it's actually the cable by cross-testing your trainer with another PC/laptop if possible
 
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Airrifle
Skill Level
Amateur/Hobby Shooter
Primary Discipline
Air Rifle
SCATT Experience
Less than 1 year
Joined
Apr 9, 2020
14 Posts
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0 Best Q&A Answers
Hi - Unpacked my USB Scatt after some time and installed Pro on a new(ish) laptop. Very familiar with IT & Scatt but could not get the system to work - does not pick up the barrel-mounted sensor (i.e. no trace) or dry fire. Problem seems to be that when I run Scatt Pro, the software only identifies a (non-existent) Wireless Scatt and is not picking up my wired USB connection. Have tried all the usual suspects, reinstalled software and drivers, tried manual driver installation, tried alternate laptop, etc. No joy - anyone else had this or have any thoughts?

Admins - is it possible to unbundle the drivers so I can only give Windows one option (the wired USB) for the driver? Assuming that this is the problem...

Thanks!
Hi, my name is Willi.
When I got my MX-W2 the Windows 10 computer wouldn't recognize the SCATT, it was a faulty cable.
Peter suggested to try a different cable, it is working perfectly now.
 
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Hi!
I hope You can help me!
I have got a connection problem with my old Scatt Usb Wired. "There is no Target" is the problem in the Diagnos. The Dip Switch in the Target is set to Zero. Let's take a look at my Attachments. Usb Diag Tool Screen Shot, Firmware Upd Screen Shot, Firmware error message Screen Shot message when Scatt starts, And the Usb Diag Log.
I think there has to be a cable error from Target Controller to the Target, or The Target is out of order?
I run Windows 10 and the Scatt Drivers and Software are newest releases. Downloads comes from Scatts own site.
I run Scatt MX-2 in the same Win10 laptop without problems.
Thank You!
Best Regards: Ari-Jukka Sweden
 

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Peter

Administrator
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Joined
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309 Posts
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I hope You can help me!
Best Regards: Ari-Jukka Sweden
Hello,

Please, install TeamVewer (a free app) on your PC and text me on WhatsApp (I'm sending you a private message now)
 

Peter

Administrator
Skill Level
Amateur/Hobby Shooter
Joined
Sep 9, 2019
309 Posts
210 Helpful Votes
1 Best Q&A Answers
Hi!
I hope You can help me!
I have got a connection problem with my old Scatt Usb Wired. "There is no Target" is the problem in the Diagnos. The Dip Switch in the Target is set to Zero. Let's take a look at my Attachments. Usb Diag Tool Screen Shot, Firmware Upd Screen Shot, Firmware error message Screen Shot message when Scatt starts, And the Usb Diag Log.
I think there has to be a cable error from Target Controller to the Target, or The Target is out of order?
I run Windows 10 and the Scatt Drivers and Software are newest releases. Downloads comes from Scatts own site.
I run Scatt MX-2 in the same Win10 laptop without problems.
Thank You!
Best Regards: Ari-Jukka Sweden
We already have a guide on firmware updates posted here on the forum
Please, click on this link and follow the steps
You were on the right track trying to update the sensor, but the whole kit needs an update (the control box and then the box+target combo). That's basically what I wanted to attemp together via TeamViewer :) If you feel like you can try this on your own following the guide linked above - feel free to attempt it
 
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